Austin Linen Service and Free Prizes

I remember when the best thing about a box of cereal was the free prize inside. It was the free prize that made the cereal irresistible. Those were the days! Today, we live in a time where our smartphones entertain us. Our attention spans are shorter. It’s easier to ignore and discard the messages we […]

Everybody Wants Change, Including Your Linens & Towels

“Everybody wants to change the world; nobody wants to help mom with the dishes.” — PJ O’Rourke We’ve all heard variations of the platitude, “Real change comes from within” at least a million times before. We hear it so often that the meaning never sinks in, so we continually focus and remind ourselves again and […]

Your Linens Reflect Your Excellence

The late Pat Cetta, the co-founder of Sparks Steak House, demonstrated his view of management through a simple lesson on building and sustaining standards of excellence, especially when you are growing a business. Pat pointed to the set table next to him and his guest. “First,” he said to his guest. “I want you to […]

USA, Gold, and Linens

Michael Phelps just completed what looks to be his last Olympic swim, the 4×100 medley relay. It’s not a surprise. He shined as well as his teammates, and they won gold! Leadership and winning Not everyone wins gold. Just the winner. The winner leads. They never follow. A hallmark of effective leadership is always to […]

Quality Linens, Towels, and Sleep

What’s trending today? Sleep. The trend in our interest in sleep has grown according to Google Trends by 68 percent over the last ten years. There is even a Ted Talk on how to succeed by getting more sleep as well as a New York Times best-selling book on, you guessed it, sleep. Sleep permeates […]

10 Things You Should Know About Spa Linens

You want sheets for your spa that are attractive, easy to care for, and most of all are soft and comfortable. Towels are part of the customer experience. Keep them fresh and new with high-quality cleaning. Avoid pilling. Know when you should replace your spa linens. It’s powerful to notice how your customers react to the linens. […]

We Want Clean Linens

Do we want clean linens? Well, if online search is an indication, then yes of course we do. There are over 54,300,000 searches for “clean hotel linens.” A recent advertisement for a hotel on TripAdvisor promoted not just a clean room but adequate and clean towels every day. If hotels, spas, medical facilities, and massage […]

Don’t Throw In The Towel

I’m not one to help myself to a hotel towel when traveling. I’ve learned some people are prone to use hotel linens as souvenirs or to wrap a souvenir. Today many luxury hotels in the Austin area use a digital tracking system to ensure that its linens stay onsight. Many of these hotels also track […]

Selling Plastic

A lot of businesses appear to be in the business of “selling plastic.” By that I mean they know the routine. They are good at playing their part, going through the motions, and doing what they think is just enough. They try to sell on promises and maybe a gimmick or two that on the surface […]

The Business of Caring

All business owners and entrepreneurs will tell you they care about their customer. This naturally leads to caring about the product or service offered and all of the steps in between. What most forget though, is to care about caring. A business’s focus is the rudder that steers the ship. A focus on product development […]